This Refund Policy outlines how refunds are handled for services and products provided by Motif & Co.

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1. Services

Due to the custom nature of creative and marketing services:

• All service payments are non-refundable once work has begun, unless otherwise stated in a written agreement.
• Refund requests made before work starts may be considered on a case-by-case basis.
• Monthly or subscription-based services can be canceled according to agreed billing terms but are not retroactively refundable.

2. Digital Products

Digital products include downloadable resources, templates, tools, or digital content.

• All digital product sales are final
• No refunds or exchanges are provided once access or download has been granted

3. Late or Missing Refunds

If a refund is approved:

• Processing times depend on the original payment method
• Please allow several business days for refunds to reflect

5. Chargebacks & Disputes

Initiating a chargeback without first contacting Motif & Co may result in service termination or account restrictions.

We encourage customers to contact us directly to resolve any issues.

6. Exceptions

Refund exceptions may be made at our discretion in cases involving:

• Duplicate payments
• Technical errors
• Billing mistakes

7. Contact Information

For refund requests or questions:

Motif & Co
📧 Email: hello@themotifandco.com
🌐 Website: [https://themotifandco.com/contact-us/]